FAQ

If you have forgotten your account, please check if it is linked to a phone number or other third-party login methods. If you are still unable to verify it, please contact customer service for assistance.

We recommend checking the following first:

• Whether your phone signal is stable and normal.
• Whether you have enabled SMS blocking or spam filter functions.
• Whether your phone has sufficient storage space.
• If you still cannot receive it, please wait a moment and try again, or contact customer service for assistance.

If your points are not credited immediately after completing the payment, please log out and re-log into the game to check. If they are still missing, please contact customer service with your order details and payment screenshots for assistance.

Possible reasons include:

• Unstable network connection.
• Issues with your chosen payment method.
• App Store / Google Play service outages.
• Restrictions on your account status.
• We suggest logging out and logging back in before trying again, or contacting customer service for assistance.

Please provide your order number (receipt ID) and a screenshot of the payment to customer service. We will assist you in verifying the status of your order.

We recommend that you:

• Ensure your network connection is stable.
• Close the game completely and restart it.
• Update the game to the latest version.
• Restart your device and try again.
• If the issue persists, please contact customer service with a screenshot/video and your device model information.

We recommend logging back into the game first. If the issue remains, please provide a screenshot of the problem along with the exact time it occurred to customer service for further verification.

If you find that your score, rewards, or event items were not correctly credited, please provide the time of the occurrence and relevant information to customer service for investigation.